Welcome to Z Care Home Nursing

These Terms and Conditions govern your use of our website and services provided by Z Care Home Nursing.
By accessing or using our website and services, you agree to comply with these terms. Please read them carefully before booking or availing of any of our nursing or caretaker services.

1. Service Agreement

• Z Care Home Nursing provides home-based healthcare and support services including nursing, caretaker, physiotherapy, and medical equipment rental.

• All services are provided by qualified professionals, and we ensure the highest standards of care within the home setting.

• Once a booking or service agreement is confirmed, both parties (the client and Z Care Home Nursing) are bound by the agreed terms and charges.

2. Booking and Confirmation

• Bookings can be made via phone, email, or our online form.

• Service confirmation is subject to availability and approval by our team.

• The client must provide accurate details including the patient’s condition, address, and care requirements.

3. Payment Policy

• Payment terms will be shared at the time of booking.

• Full or partial advance payment may be required before service commencement.

• Payments can be made through cash, bank transfer, or other approved methods.

• Service will not be continued if payment is delayed or incomplete.

4. Service Duration and Replacement

• Services are offered on hourly, daily, weekly, or monthly basis as per the client’s choice.

• If a caretaker or nurse is unavailable or needs replacement, Z Care Home Nursing will provide a suitable substitute as soon as possible.

5. Client Responsibilities

• Clients are responsible for ensuring a safe and respectful environment for our staff.

• Any misconduct, harassment, or unsafe conditions will lead to immediate service termination.

• Clients must inform us promptly of any changes in the patient’s condition or care plan.

6. Cancellation and Refund Policy

• Cancellations made 24 hours before service start may be eligible for a partial refund.

• No refunds will be issued for services already rendered.

• Refunds, if applicable, will be processed within 7–10 working days.

7. Confidentiality and Privacy

• Z Care Home Nursing maintains strict confidentiality of all patient and client information.

• Personal data is used only for service delivery and is never shared with unauthorized parties.

• Our staff is trained to follow privacy and data protection protocols at all times.

8. Limitation of Liability

• Z Care Home Nursing will not be liable for any loss, injury, or damage caused by misrepresentation, negligence, or incomplete disclosure from the client’s side.

• We strive for excellence but do not guarantee medical outcomes or recovery timelines.

9. Medical Disclaimer

• Z Care Home Nursing provides nursing and caretaker services, not hospital treatment.

• Our services are meant to assist and support medical recovery under the guidance of your physician.

• In case of emergency, clients are advised to contact a hospital or emergency service immediately.

10. Amendments to Terms

• Z Care Home Nursing reserves the right to update or modify these Terms and Conditions at any time.

• Any changes will be posted on our website, and continued use of our services constitutes acceptance of those changes.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:
📞 Phone: [+923276575597]

📞 Phone: [+923008120547]
📧 Email: [zcare.5327@gmail.com]
🏠 Address: [Your Office or Service Location]

Conclusion

By choosing Z Care Home Nursing, you agree to follow these terms to ensure safe, professional, and high-quality home healthcare services.
We value your trust and are committed to providing care that brings comfort, confidence, and compassion to your home.